by Rupert Insider
Several dissatisfied former members of the KopTalk Gold Club and the Insider have reported that KopTalk has activated their PayPal account to extract an additional year’s subscriptions.
This has happened even to people whose access to Koptalk has been arbitrarily denied by the owner, Duncan Oldham, as well as to some who did not wish to renew their subscriptions.
Anyone who paid by PayPal in the past should check their account now. If Koptalk has extracted payments by means of the automatic renewal feature, you could complain to PayPal, making clear that Koptalk did not provide the service that you paid for – or citing whatever other reason you have for not wanting to renew. Make it a one-liner because PayPal is highly automated. You could ask PayPal to recover your money. If sufficient people complain to PayPal they may suspend or cancel Koptalk’s account.
To avoid this Koptalk may provide refunds. You should demand a refund from Koptalk and keep a copy of your correspondence.
Apparently, many did not realise that Koptalk set up the original PayPal subscription format so that it renewed automatically.
You can check your PayPal account and cancel the automatic renewal feature as follows:
Go to your PayPal account and log in.
Go to My Account
Go to History
Go to Show Menu
Go to Subscriptions
Go to Transaction Details
Following the cancellation you should receive a confirmation email from PayPal. It will look something like this:
You have successfully cancelled your subscription to Gold Club Renewal – 1 year.
You will not be invoiced for this Subscription again.
Cancellation Date: 6th September 2006
Subscription Name: Gold Club Renewal – 1 year
Subscription number: ***************
If you have any questions about this subscription, please contact KOPTALK.COM
Business name: KOPTALK.COM
Contact email: email@example.com
Contact Phone: +449050280723
Thank you for using PayPal
The PayPal team.
CREDIT CARD PAYMENTS
It is not certain that all those who paid by credit card are safe. If the original invoice sought authorisation for automatic renewal then it is possible that Koptalk could submit this authorisation to your credit card company without notifying you.
Anyone who paid by a direct deposit from their bank account, should check that they have not left a standing annual order to pay for a Gold Club or Insider renewal.
“I gotta picka a pocket or two, boys, I gotta picka pocket or two.”