Don't Let Koptalk Pick-Pocket PayPal.

by Rupert Insider

pickpockets.JPG
Several dissatisfied former members of the KopTalk Gold Club and the Insider have reported that KopTalk has activated their PayPal account to extract an additional year’s subscriptions.

This has happened even to people whose access to Koptalk has been arbitrarily denied by the owner, Duncan Oldham, as well as to some who did not wish to renew their subscriptions.

Anyone who paid by PayPal in the past should check their account now. If Koptalk has extracted payments by means of the automatic renewal feature, you could complain to PayPal, making clear that Koptalk did not provide the service that you paid for – or citing whatever other reason you have for not wanting to renew. Make it a one-liner because PayPal is highly automated. You could ask PayPal to recover your money. If sufficient people complain to PayPal they may suspend or cancel Koptalk’s account.

To avoid this Koptalk may provide refunds. You should demand a refund from Koptalk and keep a copy of your correspondence.

Apparently, many did not realise that Koptalk set up the original PayPal subscription format so that it renewed automatically.

You can check your PayPal account and cancel the automatic renewal feature as follows:

Go to your PayPal account and log in.

Go to My Account

Go to History

Go to Show Menu

Go to Subscriptions

Go to Transaction Details

Select Cancel

Following the cancellation you should receive a confirmation email from PayPal. It will look something like this:

Dear *******

You have successfully cancelled your subscription to Gold Club Renewal – 1 year.

You will not be invoiced for this Subscription again.

Cancellation Details

Cancellation Date: 6th September 2006
Subscription Name: Gold Club Renewal – 1 year
Subscription number: ***************
Contact Information
If you have any questions about this subscription, please contact KOPTALK.COM

Business name: KOPTALK.COM

Contact email: support@koptalk.com

Contact Phone: +449050280723

Thank you for using PayPal

The PayPal team.

CREDIT CARD PAYMENTS

It is not certain that all those who paid by credit card are safe. If the original invoice sought authorisation for automatic renewal then it is possible that Koptalk could submit this authorisation to your credit card company without notifying you.

Bank Payments

Anyone who paid by a direct deposit from their bank account, should check that they have not left a standing annual order to pay for a Gold Club or Insider renewal.

ronmoody11.JPG                                                 “I gotta picka a pocket or two, boys, I gotta picka pocket or two.”

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12 Responses to “Don't Let Koptalk Pick-Pocket PayPal.”

  1. Adam Says:

    To be fair, when I signed up it was pretty prominent that the subscription was auto-renewing.
    I made sure I cancelled mine.

    It took them 3 months to stop sending me sms

  2. JackBauer Says:

    It’s a good thing I was made aware of this a while back; I wasn’t aware that it had been set up as a subscription. Thankfully I cancelled it in time.

  3. sadlyamember Says:

    I’ve cancelled mine now after being caught out with this a couple of months ago.. i certainly didn’t think it was clear that this would happen, especially as they tend to moan an awful lot about people not remembering to renew.

  4. Mystified Says:

    I have just followed the instructions to check my pay pal account.

    There seems to be a discrepancy with my current Koptalk account as I was billed £26.00 in May and also again on July.

    Maybe im missing something here (apart from the £26.00) but surely they haven’t taken my subscription twice??

    Im going to email them asap once i get home.

  5. Insider Insider Says:

    There is a way within paypal of demanding money back. I think it’s important that everyone who’s been ripped off by Koptalk tries it. Certainly send an email to editor@koptalk.com explaining that you are entitled to a refund pro-rata based on how long you had left on your current year’s sub. If you are complaining at not getting what was offered up front then maybe you’ll be asking for a refund for the whole year.

    Either way, if he doesn’t reply withing a reasonable amount of time, perhaps seven days, open up a dispute with paypal.

    You can also call the Trading Standard department in Dunk’s local council. We’ve published the details on here once already but if anyone needs them and can’t find them drop me a line.

    I think it’s worth pursuing him on principle really. Even if you work out he only owes you a fiver. Instead of deciding it’s not worth it, try and get it back – you can alway donate it to a suitable charity.

    In your case “Mystified” he owes you for taking money twice.

  6. russellgsy Says:

    I was unaware of the auto-renewal luckily I managed to get a refund a while ago after some nagging

  7. Nicko Says:

    Nice one, many thanks. Would have been stung by this nobjockey come December had I not just read this.

    Dunk – if you ARE reading this, hope your cumupence is on its way

  8. Garreth Says:

    I found an unauthorised transaction from Koptalk on my Paypal account just last week but I alerted Paypal straight away and the money was refund within a day.

    I have since cancelled the sub in my Paypal settings.

  9. Parm Says:

    thanks for that, have just made sure my sub is cancelled. I renewed last Dec and got an email from Gianna (at KT) a week or so ago saying my sub was up and I needed to renew. About a week later I found that I was locked out of KT as they did not have my details etc. Needless to say I haven’t bothered giving them my detials and wont be renweing.

  10. turbino Says:

    Yeah the same happend to me.. and also with an sms app.. now i cant get my money back… but i still love my paypal…. (-: http://www.turbino.dk/
    thanks for the tips…

  11. McWar Says:

    Anyone who is due money back legitimately can pursue the matter through the small claims court. You need to give the person you are pursuing a reasonable amount of time to refund you so keep a copy of any correspondance, also you need proof of the debt.

    Not 100% sure how it works in England but in Scotland you just pop into your local district court and ask for the paperwork. You fill it all out and hand it into the court and pay the fee – last time I did it, it cost me about £36 altogether.

    The court serves the papers onto KopTalk and it’s up to them to respond, and if they fail to or even dispute it then you have to appear in front of a judge who will make a decision about the case. If the fat ones from Wallsend don’t appear you’ll more than likely win and should they fail to pay up then you can have the bailiffs sent in 🙂

    Here’s a link for those interested:

    http://www.hmcourts-service.gov.uk/infoabout/claims/index.htm

  12. McWar Says:

    Forgot to mention – if you win the case you get your court fees refunded.


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